Shipping

We ship all our orders from Japan using express mail. Delivery commonly takes around 3–4 days, although arrival times vary by destination and cannot be guaranteed.

Once your order has shipped, we’ll email you a tracking number. Tracking may take up to 36 hours to become active.

Every order is packed carefully to help protect the product in transit, and we normally dispatch paid orders within 24 hours. Shipping charges are based on the package weight and delivery destination, and are shown clearly on your invoice.

We work with trusted delivery companies, including EMS, FedEx, UPS, and DHL. The carrier used for an order may depend on the destination, service availability, and delivery requirements.

Occasionally, deliveries may be delayed. For updates on a delayed parcel, please contact the local carrier or postal service shown in your tracking details. Import duties, taxes, and any other customs charges are the customer’s responsibility.

Deliveries may require a signature. If no one is available, the carrier may leave instructions for collection or redelivery. If a parcel is returned because it was not collected, any cost to resend it must be paid before we can ship it again.

Shipments include standard carrier insurance. If you would like additional insurance for a higher-value order, please request it before shipment.

If you have questions about shipping, delivery timing, or your order, please contact us before placing your order.